My Mother Arrested At Adecco For A Piece of Paper
My mother attended a pre-arranged appointment at Office Angels (a company owned by the Adecco Group) in Kingston. At the end of her appointment which lasted approximately 90 minutes, my mother requested confirmation in writing that she had attended her appointment with Office Angels as she required this as proof that she was actively looking for work due to missing a Job Seeker's appointment at the same time.
The recruitment advisor Amy agreed to provide a letter confirming my mother’s attendance. However, five minutes later, there was a sudden u-turn. The recruitment advisor demeanour completely changed and she confirmed that she is no longer permitted to confirm my mother’s attendance in writing. When my mother asked for an explanation, the advisor explained that it was not up to her, "if it was up to me I would give you the letter.” She explained that the Adecco branch manager (Adecco share the same office space at the Kingston Branch) has told her not to confirm it in writing that my mother attended her appointment at Office Angels.
As such, my mother requested to speak to the manager to find out why she was now being refused a request which is clearly reasonable. My mother was then approached by Adecco’s Branch Manager Allan Freeman who made it crystal clear that my mother would not be receiving confirmation in writing that she had attended her appointment. To my mother’s shock horror, she was refused the confirmation letter on the ridiculous grounds of “you can’t always get what you want.” What kind of explanation is this from a branch manager especially when my mother has never met the guy before? It sounds like clear provocation and not an explanation you would expect to receive from a professional person.
Police rush to an emergency at Adecco in order to arrest my mother with force for the crime of requesting a piece a paper.
My mother could not believe what was happening as she was previously provided with a compliment slip confirming the date and time of her appointment and could not understand why this could not be replicated to confirm that she had attended her appointment.
Instead of arranging for a similar compliment slip confirming that my mother had attended her appointment, to add insult to injury, the branch manager stated that if my mother does not leave immediately, he would call the police and have her arrested.
My mother was completely humiliated in front of the entire office. My mother once again stated that it was a reasonable request to confirm on a compliment slip that she had attended her appointment at Office Angels as she needed this to confirm to her Job Seekers advisor as the DWP confirmed that if my mother misses her Job Seekers Sign On she will need proof she attended her appointment with Office Angels.
However, my mother could not believe what happened next. Instead of confirming it on a compliment slip that my mother had attended her appointment at Adecco, the Branch Manager went to shocking lengths of calling the police to arrest her.
To be honest the police shouldn’t have even attended if Adecco explained the problem to the police properly or if there was no police involvement in this case previously. In a normal situation, I assume it would go as follows:
999 call “Hi we have an emergency at Adecco. A lady wants a confirmation note which she was promised but we no longer want to give it. We need immediate police assistance as she will not leave until she has her confirmation note for her Job Seekers Allowance.”
Police response “We have got serious crime on the street. We cannot waste the public’s purse on these ridiculous matters. Just give her the note and stop wasting our time.”
But the police were quick to attend and took pleasure in arresting my mother with force.
My mother was subsequently arrested by the Police to prevent a possible breach of peace occurring. She was humiliated, pushed up against a window on Kingston High Street while onlookers looked on like she was a criminal. She was brutally treated with force and has scars on both of her wrists all because Adecco refused to provide her with a piece of paper confirming her attendance.
My Mother Arrested "Because She Wanted To Be Arrested"
Even after the event, on the very next day, there was absolutely no remorse from the branch manager as the branch manager stated in a taped telephone conversation that my mother was arrested “because she wanted to be arrested“.
So the Branch Manager’s twisted logic is the following. Adecco are not prepared to provide my mother with a letter confirming that she had attended her appointment on the grounds of "you can't always get what you want." On the other hand, he contradicts himself in a taped telephone conversation by confirming that he got my mother arrested because she wanted to be arrested.
After the shocking treatment my mother received from the Branch Manager of Adecco, my mother was forced to make a complaint to Adecco about the actions of their Branch Manager. [Exhibit 1] However, Adecco failed to look into the actions and comments from their Branch Manager and instead provided my mother with two contradictory explanations as to why she was refused a confirmation letter.
The Chief Executive of Adecco UK and Ireland Mr Peter Searle explained that this was not a pre-arranged appointment and it is for this reason we were unable to provide you with a letter confirming your attendance. [Exhibit 2]
However, in complete contrast, Adecco’s Compliance Officer Mr Meric Bloch states "I am informed, however, that you told the branch staff during your visit that you did not wish to complete the registration process." [Exhibit 3]
My mother was most aggrieved with the branch manager refusing to provide the confirmation letter on the grounds of “you can't always get what you want” and was further antangonized when he stated the following day that my mother was arrested because she wanted to be arrested. Both Mr Peter Searle and Mr Meric Bloch completely ignored the Branch Manager’s comments and his justification for having my mother arrested and fabricated completely different reasons to justify why she was refused a confirmation letter.
The Adecco Cover up
Adecco, Why Was My Mother Refused A Confirmation Letter?
A respectable brand should always be honest and should always act with integrity but Adecco have provided three completely different version of events as to why my mother was refused a letter confirming her attendance to an appointment. If Adecco was open and honest, there would only be one version of events.
The inconsistencies are plain to see. The Branch Manager’s original justification for not providing the confirmation letter was on the grounds of “you can't always get what you want“. Mr Peter Searle's justification for Adecco not providing confirmation letter was that my mother did not have a pre-arranged registration appointment. This was completely untrue and my mother could prove this with a Office Angels compliment slip which confirmed that the appointment was actually pre-arranged. When my mother notified Adecco that we had evidence to disprove their version of events, the story from Adecco completely changed again.
Mr Meric Bloch accepted that my mother did have a pre-registration appointment but explained that the reason why my mother was refused a letter confirming attendance of her appointment was because she did not complete the registration. This again was completely untrue as my mother did in fact complete the registration process. Nonetheless, the fact of the matter is that this third version of events from Adecco does not make any sense whatsoever as regardless of whether the registration was completed or not, it has no relevance on this matter. All my mother requested was confirmation that she had attended her appointment.
The Job Centre stated to my mother that if she misses her appointment with the Job Centre in order to go to the Adecco appointment she would require evidence from Adecco that she had attended her appointment. It was a simple request to Adecco to confirm that my mother attended her appointment which there is no dispute that she did. She spent 90 minutes there. However, Adecco refused to confirm this very reasonable request and have been caught out red handed twisting basic facts in their numerous attempts to justify calling the police to arrest my mother instead of providing her with a confirmation letter/slip.
The lies continued. Mr Meric Bloch stated "And it was the completion of that registration process upon which the confirmation you sought depended. [Exhibit 3]
What a load of nonsense. My mother did not request a completion of registration process letter as she was already registered with Office Angels. She was registered in the Wimbledon branch and she worked for Office Angels for over two years. She went to the Kingston branch to transfer her registration records from the Wimbledon office to the Kingston office and instead ends up with a criminal record. So why is Mr Meric Bloch saying that my mother was seeking a completion of that registration process when my mother is already registered with Office Angels and has worked for Office Angels for over two years? Why would my mother want a registration process confirmation letter when the DWP simply stated that if my mother goes to her appointment with Office Angels then she will need proof she has attended her appointment?
In addition, Mr Meric Bloch who is based in the Adecco Group North America, is fobbing off my mother so badly, that he is also making up what the Department of Work & Pensions (DWP) in the UK would accept as proof of attendance.
Mr Meric Bloch doesn't work for the DWP and as far as I am aware has never worked in the UK but he states "A compliment slip, even if provided to you, would not have sufficed for the Jobseeker’s Allowance". [Exhibit 3]
Of course a compliment slip would be sufficient as proof that my mother attended her appointment at Office Angels but Adecco had nothing to work with and instead fabricated nonsensical reasons why my mother was refused a confirmation letter confirming her attendance. To prove this fact my mother's arrest sheet was handed to the DWP as proof she attended her appointment and the DWP accepted that she had attended as her arrest sheet confirmed it.
As senior members of Adecco were caught red handed twisting the facts and failing to address the major points of the complaints, my mother was forced to raise this to the CEO of Adecco to look into this serious matter and personally investigate this as high priority.
The CEO of Adecco Fails To Respond To Complaint
My mother wrote to the CEO of Adecco and produced evidence to demonstrate that senior members of Adecco failed to investigate her complaints appropriately and were involved in a cover up.
My mother also asked the CEO of Adecco whether it is an arrestable offence to ask for confirmation in writing that she attended her appointment and whether he agrees with how Adecco have treated one of their candidates by calling the police to arrest them rather than to provide them with a piece of paper confirming their attendance to an appointment?
However, the CEO of Adecco failed to put pen to paper. Instead, my mother received a response from Adecco Compliance Officer Mr Meric Bloch who stated “Your 27 November email to has been referred to me for response. We have reviewed your statements. Adecco believes that my email to you from 27 November adequately explains Adecco's position in the matter and, along with Mr. Searle's earlier email, sufficiently addresses the substance of your allegations. Once again, Adecco considers the matter closed.”
It is my belief that the CEO of Adecco, the Compliance officer of Adecco and the Chief Executive of Adecco UK & Ireland have all gone against the values that Adecco are supposed to stand for. Adecco’s values according to their website are the following: -
Adecco state that they work hard to:
Demonstrate respect for the rights and dignity of all people and organisations by being fair, just and compassionate.
Take responsibility for our actions and hold ourselves and each other accountable for what we say and do.
Communicate in an honest way with our colleagues, associates, investors, customers, suppliers, governments and the communities in which we work.
Act with integrity by demonstrating the courage and strength of character to do what is right even when it is difficult or unpopular.
Adecco have demonstrated the exact opposite of all the above values and have gone to the extent of going against everything they are supposed to stand for. For example, calling the police to arrest my mother instead of providing her with a confirmation letter does not demonstrate respect for the rights and dignity of my mother. Additionally, by justifying their actions instead of admitting that it was wrong for my mother to be arrested for a piece of paper, clearly shows that Adecco does not take responsibility for their actions and do not hold themselves and each other accountable for what they say and do.
Furthermore, by providing three contradictory explanations as to why my mother was refused a confirmation letter clearly demonstrates that Adecco does not communicate in an honest way with their customers. And lastly and most importantly, with the CEO failing to put pen to paper and ignoring my mother’s complaints regarding two senior members of Adecco being caught out twisting basic facts and ignoring the main points of my mother's complaints clearly shows that Adecco does not act with integrity by demonstrating the courage and strength of character to do what is right even when it is difficult or unpopular.
The CEO leads by example and if this treatment is coming from the Head of Adecco, then Adecco’s core values are a complete mockery of the company and should be changed. Adecco explain to their investors that they provide transparent and consistent information, however, as one can see from this case, Adecco has done the complete opposite.
To this day, my mother has not received an apology or a proper investigation into this matter. A notice of publication [Exhibit 4] was sent to Adecco to see if they have any issues or objections to this publication and to provide them with their right of reply. Adecco chose not to respond.
This publication has been received well since it has been publicised. It has got tens of thousands of retweets and likes in total. Thank you to everyone who has helped. A special shout out to Adecco USA and Adecco Group’s Marketing team who have the strength and courage to stand up against their own CEO by helping me raise awareness of the Adecco Cover Up. A few examples of many include: –
The public know it’s wrong to be arrested for requesting a piece of paper, the Adecco staff in Adecco USA and Adecco Group know it’s wrong to be arrested for requesting a piece of paper, however, the CEO still fails to put pen to paper.
The publication was first distributed on social media on 29 March 2015. Over two years have now passed and Adecco have remained completely silent whilst the public have been delivering their damning feedback. Adecco have no concern in the world about what they did to my mother and when members of the public have been complaining since 2015 to the very day (December 2017) regarding this matter, they do not even provide a courtesy of a response to them.
It’s shameful that Adecco haven’t apologised for calling the police to arrest my mother rather than providing her with a piece of paper. It’s shameful that they decided to do a cover up instead and have been caught out. It’s shameful that the CEO remains silent. And it’s even more shameful that Adecco’s own staff are helping me expose the Adecco cover up.
And what was it all for? When the DWP requested proof of my mother’s attendance to her appointment at Office Angels, she handed over her arrest sheet which proved she had indeed attended her appointment.
Why Adecco got involved in this, I do not know when this was a simple appointment with Office Angels. And now because Adecco are caught out and silent, I have practically owned their hashtag on twitter for the past 3 years (since 2015). And I have been doing daily competitions highlighting the cover up by offering members of the public Adecco Caught Out & Silent T-Shirts. If any of this was untrue, and I would not be owning Adecco's hashtag for the past 3 years and I would not be allowed to do competitions for Adecco Caught Out & Silent T-Shirts to the public. Adecco would be quick to put me right.
The Metropolitan Police also failed to respond to the notice of publications and to all correspondence relating to this matter.